Replacement of a lost PMDG Product:

Replacement of Lost Download Products: Effective 18MAR06, PMDG has updated our Product Replacement Policy in order to serve you better. PMDG offers free download access to new product purchases for a period of seven (7) days. If additional downloads are required outside of this period, a customer must have purchased an EXTENDED DOWNLOAD SERVICE for each product that is to be re-downloaded.

Extended Download Service costs $3.95/product and allows the user to receive additional downloads of their purchased product for up to 1 year from the date the Extended Download Service is purchased.

PMDG is unable to replace lost or user damaged CD media, however we can easily replace a product that was originally purchased as a download from our website.

Users who have purchased their product by digital delivery (download) from PMDG will be required to provide us with information allowing us to identify the user account. If you have Extended Download Service for your product and desire a new download, please send a detailed email to:
updateme@precisionmanuals.com and provide your name, approximate date of purchase, Confirmation ORDER ID (if possible!) and any other information that may help us identify you and your order. DO NOT SEND YOUR CREDIT CARD NUMBER, NOR WILL ANYONE FROM PMDG EVER ASK YOU FOR YOUR CREDIT CARD NUMBER.

Time Limitation: Upon expiration of your Extended Download Service, you may repurchase further Extended Download Service for continued access to your original purchase.

Surcharges: Customers who elect not to purchase Extended Download Service at the time of product purchase may, at PMDG's discretion be required to pay a premium in order to obtain Extended Download Service at a later date.

Processing Time: Normal processing time for redownload requests from customers who have purchased Extended Download Service is 24-48hrs. Our goal is to process such requests in less than 24hrs, however weekends, holidays, and busy flight/work schedules may occasionally cause processing times to be slightly longer. Do not send multiple requests or time for these requests for redownload or this may increase your processing time.
For product replacement, please write to the address below.

 Make sure you include the following: Name / E-mail address / Order ID # / Approximate Date of Purchase / Product

updateme@precisionmanuals.com